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FAQ

General Questions

Although many of the staff are the same as the original MR, we also have some new faces and many new products. Therefore, we wanted to differentiate this new venture from the old company that closed in 2008, so that people wouldn’t get confused. We want to be clear that this is a completely new Corporation and has nothing to do with the previous Company, other than some of the same personnel and goals.

The idea of reforming the company has actually been batted around for the last two years.

Unfortunately, it takes a lot of time and effort to set up and fund a new company of this magnitude.  Also, being collectors ourselves, we felt that there were many new products that no one was making so we finally decided to step up and make them ourselves.

In addition, we thought that with all the new technologies for products and advances in social media to enhance the customer experience, this would be a perfect time to start a company that offers collectors a more interactive, intimate fan experience that we couldn’t do 10 years ago.  Also YouTube and podcasts will allow us to show and talk about our collectibles in a way we couldn’t do back in the original MR days.

Our two product designers and production managers (Steve and Tom) were responsible for many of the original products that were released back in 2001 to 2008. While several of the other extremely talented product designers from the original MR have gone on to start their own companies, our key people have the same passion for product quality and authenticity as they did 15 years ago! We also now have two new artists who are avid collectors and are certain to maintain the same quality that we have always had. (or even better!) The new product packaging and collateral will have a similar look and feel as the original MR, but more updated. Our customer experience will also be pretty much the same (with a few new twists). It will feel like we never left!

Actually, we are utilizing a wide array of new technologies to enhance our new products and processes! For example, we will be extensively utilizing social media to connect with our customers in a way that we could not do a decade ago. We will also be using dynamic QR codes on most of our products to allow customers to directly link with additional information about that specific product on our website. Therefore, we have done away with the old prop story collateral paperwork as we can do so much more by providing this information electronically.

In addition, we are working on several electronic devices that will absolutely blow people away. These have never been done before by anyone. Unfortunately, we cannot discuss these any further right now, but we plan to release them later in 2018 and they could literally change the collecting world forever!

We plan to launch the company in three stages:

Stage 1 will be the initial website launch, and the introduction of our new licensed 2001: A Space Odyssey product line. It took us four years to get this deal and only four licensees were ultimately selected by Warner Brothers for this property. We have an amazing line-up of products scheduled for the next three years, including prop replicas, studio-scale spacecraft replicas, consumer electronics, dioramas, electronic artwork, and much more!!

Stage 2 includes expanded marketing, and a pending joint-venture with a very large company to develop brand new collectibles licensee’s that have never been done before! There are some absolutely incredible products planned when this all comes together.

Stage 3 involves taking over the world and dominating all those who have displeased us. More on that later…

At this time, we only plan to do this with one product; The 2001 HAL electronic replica. This item is under development and manufacturing is scheduled to start shortly. We have already invested a great deal of time and money into this product, and we will be accepting a $100 fully-refundable deposit upon ordering, followed by monthly payments thereafter (if the buyer chooses to do a payment plan). What we will be doing differently however, is we will be putting up REGULAR updates on the product’s production (and later shipping) with photos, video’s, and reports from the factory. We do not want anyone to ever feel that their hard-earned money is going into a vacuum. UPDATE 8/2/2018: The HAL 9000 is being sold on Indiegogo so there will be no option for a payment plan at this time for this product.

Actually…no. At the original MR, 100% of our products were produced in China, but we are now looking to change that whenever possible. We did try to produce HAL here in the states. We spent months trying to make this happen with local vendors, but the pricing was such that we would have had to sell it for $1000 to make it work. It just wasn’t possible. We will always try to produce as many products as possible here, where practical.

No… We are looking to have a much broader spread of product SRPs, with many of them priced at $20 to $120. Of course, we will also be releasing higher-end replicas, but we will always offer flexible payment plans, and we will accept Paypal, debit and credit cards.

We would like to thank everyone for coming to check us out and can’t wait to bring you our exciting, new collectibles. If you would like receive future updates, please sign up for our mailing list below:

YES! If you are going to order multiple items, there is no need to worry about excessive shipping charges! We combine shipping, and the discount will be reflected on the checkout page when your order processes.

Returns & Refunds

Master Replicas Group always wants our customers to be happy and satisfied with their purchase, so we do our best to ensure our collectibles arrive to you in perfect condition.  In the unlikely event that you are not satisfied with your purchase, Master Replicas Group has a 30 day return/exchange period from the date of delivery for our direct customers only.  If you purchased your collectible from a vendor or an individual, you will need to check with them on their return policy. Please email all return requests to returns@masterreplicasgroup.com 

*We strongly encourage our customers to inspect their items upon receipt, as no return requests will be accepted after the 30 day return window.  No exceptions.

Items that arrive damaged or defective due to production or damaged during transit can be exchanged based on inventory availability, or returned for a refund.

To return a damaged or defective item, you must contact us immediately to receive a ‘Return Authorization’ (RA) number by emailing us at RA@masterreplicasgroup.com  No returned items will be accepted without an RA number; no exceptions.  Once we have determined what the damage or defect is, it is our discretion on how best to fix the problem from the following options:  Full refund, replacement of the product, or replacement parts.

If you have had a change of heart about your purchase, you can return the product within the 30-day return window.  Product must be in re-sellable condition upon receipt to us. You will be able to return your item for a full refund, minus any non-refundable deposits if applicable. You will also be responsible for all shipping costs related to original sale and return of the product.

To return your collectible, you must contact us immediately to receive an RA number.  No returned items will be accepted without an RA number, no exceptions. Please email us at RA@masterreplicasgroup.com 

*The product must be returned in the same condition it was sent to you. If we receive a returned product that looks like it was broken or damaged by the customer or is damaged during shipping due to negligent proper packing of the item, the customer will be subject to a 10% damage fee and all shipping costs related to the product return process. Documenting this process with some photos is highly recommended.

**If the collectible you purchased is a limited edition product, we cannot guarantee that the replacement product will receive the same edition number.

***If you purchased your item through a third party vendor or individual, you will need to contact them for their return process.

Every customer has a right to initiate a chargeback with their credit card company, however, we hope you will give us the opportunity to handle any issues with the product return through our excellent customer care team.

Orders & Shipping

Shipping costs will be calculated at the time of purchase.  Customer will receive email notification of shipping confirmation including tracking numbers.

You can cancel and edit your orders through your account page. Just click on the “My Account” tab.

Master Replicas Group accepts PayPal, Visa, Mastercard, Discover, American Express, JCB and UnionPay.  Other payment options may be available, please contact payments@masterreplicasgroup.com  

This will vary by state and is automated to follow tax laws.

This is dependent upon your choice of payment, but usually will charge the card immediately after purchase of the item.

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